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Delivery/Shipping
We’ll always do our best to dispatch your / FAZ / as quickly as possible so that you receive your delivery within 2-3 working days of placing your order with us.
If you have not received your parcel within 7 working days please contact us at sales@fauxfur.com.
A tracking number corresponding to the order will be sent to you by email. Deliveries within Switzerland will be sent through the local Post Office (PostPac Economy) and delivered within 2 working days.
Deliveries to EU will be carried out through UPS (Standard)and delivered within 2-3 working days. We share the costs with the client in this case and ask for a “participation in the cost of delivery.”.
Return & Refunds
Any item that has not been worn can be returned within 15 days.
Returns: When shipping the products back to Faux Fur SA, please use the original packaging and return forms indicated in your order confirmation. The return address is stated on the enclosed return form. The filled in return form must be enclosed in the return parcel.
The customer must provide the original invoice to be permitted for return.
The terms for returns are applicable as of the customer’s reception of the product.
All returned items must be in their original condition and should not have any of the tags removed or been worn or washed. They must be shipped back in the original packaging in which case, Faux Fur SA is entitled to refuse to take them back and/or may claim for damages.
Please note all shipping charges are non-refundable. All garments are to be returned at the customer’s expense.
Please note orders placed for sale items are final, they are non-refundable and cannot be exchanged.